Featured

Environment Design

I met with a friend this week who wants to lose a few pounds for an impending poolside holiday with skinny people, we discussed a few ideas before settling on strategy of fasting and faster dog walking. To her credit, she started...

Premortem

After many years of advising our clients in the running of their operations, we took the plunge (I maintain I was pushed) last year and took on a country pub of our own. We are proud to say that the Ostrich in Castle Acre is now just about, almost, nearly finished and...

Increase staff engagement and service levels.

A recent KAM Media report (Merging People & Tech) came back with some findings that would come as no surprise to most operators. Almost two thirds of staff reported they are enjoying hospitality less than they were pre-pandemic and almost the same number admitting...
Checklists ✅

Checklists ✅

The inside of our new pub has been open for a week and with the whirlwind that comes with any opening abating slightly, it is now time to come back to one of my favourite topics, that of checklists. We have a relatively green team and a checklist is one of the most...

read more
The £500 blog post

The £500 blog post

Well, not this particular late blog post, rather the first one I missed a few weeks ago which means I will be shelling out 500 shells to Shell. I could blame holidays, an increased workload, family pressures, or any number of excuses but none of that changes the fact...

read more
The chef problem

The chef problem

Taking on a pub comes with twice as much as work as you think it would, Brexit and Covid (Brovid?) has doubled that again. Back in times when virology was something you thought your off beat cousin was into on the weekends, finding a chef was less of a burning issue....

read more
Do what you do best.

Do what you do best.

About 4 years ago, I was told to get out of my own way. Which was polite speak for "you are crap at running your company, get someone in who loves doing that sort of thing because you are ruining your life and any future prospects your company might have”.  I...

read more
Box Breathing

Box Breathing

It has been hectic in Ruckusland of late, lots of changes and life is a little more complicated than usual - turns out adding "open a pub" to your to-do list comes with a rather impressive number of subtasks. Over the last couple of years, I have been working on my...

read more
Cellar Management

Cellar Management

On our journey to becoming best stocktakers in the world, I have descended the steps to hundreds of cellars. As part of that noble mission, I went on a  cellar management course yesterday which, aside from being unexpectedly interesting, means I need to have some...

read more

make a ruckus

Let's chat

+44 7795 006 517