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How many emails do you have in your inbox?

How many emails do you have in your inbox? I have precisely zero.  A few years ago, I thought I was good at keeping on top of my emails, there were usually between 30 and 50 emails in my inbox that I intended to do something about. Eventually. About that time, I...

How are you doing?

How are you doing? A difficult question to answer, sometimes, another point of view is helpful. Brexit and the pandemic have stretched teams to the limit, the urgent often being prioritised over the important. Things like stock control, mystery shopping, bartender...

Party Rules

A few years ago I was headed to a party and as a friend's place was on the way, I offered to pick them up. The party started at 8, when I asked what time I should swing by, he said 7:30. When I asked why so early (this was very abnormal behaviour to me at the time),...
Do what you do best.

Do what you do best.

About 4 years ago, I was told to get out of my own way. Which was polite speak for "you are crap at running your company, get someone in who loves doing that sort of thing because you are ruining your life and any future prospects your company might have”.  I...

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Box Breathing

Box Breathing

It has been hectic in Ruckusland of late, lots of changes and life is a little more complicated than usual - turns out adding "open a pub" to your to-do list comes with a rather impressive number of subtasks. Over the last couple of years, I have been working on my...

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Cellar Management

Cellar Management

On our journey to becoming best stocktakers in the world, I have descended the steps to hundreds of cellars. As part of that noble mission, I went on a  cellar management course yesterday which, aside from being unexpectedly interesting, means I need to have some...

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“Use Two Hands!”

“Use Two Hands!”

I nearly dropped my digital scales this morning, I was juggling them with a bag of flour and in my head, my father’s voice was chiding me to "USE TWO HANDS!". I then gave myself a good chide as that is the piece of advice I hand out most often to colleagues,...

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The power of a ritual #blog

The power of a ritual #blog

It is my birthday today and our family celebrated with a ritual that developed, quite by accident, a few birthdays ago. The cake is made the day before, the kitchen table decorated with lights and banners and when we wake, a fuss is made, we sing the song and have...

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To write, or not to write (it down)

To write, or not to write (it down)

If you ever wondered how a waiter can take a large order without writing it down, a waiter taking a large order without writing it down, led to the answer - an answer I found in Sönke Ahrens book, How to Take Smart Notes. The story goes that in the 1920s, the Soviet...

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