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Cellar Management
On our journey to becoming best stocktakers in the world, I have descended the steps to hundreds of cellars. As part of that noble mission, I went on a cellar management course yesterday which, aside from being unexpectedly interesting, means I need to have some...
“Use Two Hands!”
I nearly dropped my digital scales this morning, I was juggling them with a bag of flour and in my head, my father’s voice was chiding me to "USE TWO HANDS!". I then gave myself a good chide as that is the piece of advice I hand out most often to colleagues,...
The power of a ritual #blog
It is my birthday today and our family celebrated with a ritual that developed, quite by accident, a few birthdays ago. The cake is made the day before, the kitchen table decorated with lights and banners and when we wake, a fuss is made, we sing the song and have...
To write, or not to write (it down)
If you ever wondered how a waiter can take a large order without writing it down, a waiter taking a large order without writing it down, led to the answer - an answer I found in Sönke Ahrens book, How to Take Smart Notes. The story goes that in the 1920s, the Soviet...
Be more pigeon
Some days you don't feel like showing up. Even when you are not trying to change the world, the effort needed to get the everyday things done can feel overwhelming. It happens to all of us, and when it does, it can be worth looking at approaching things from a...
Doing More With Less
With all the change happening in the world, some things haven't changed. What won't change, ever, is that choosing be in the hospitality business is choosing to be in the experience business. You can have delicious drinks and world class food (if you can find a chef)...
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