Premortem

Premortem

After many years of advising our clients in the running of their operations, we took the plunge (I maintain I was pushed) last year and took on a country pub of our own. We are proud to say that the Ostrich in Castle Acre is now just about, almost, nearly finished and...
Checklists ✅

Checklists ✅

The inside of our new pub has been open for a week and with the whirlwind that comes with any opening abating slightly, it is now time to come back to one of my favourite topics, that of checklists. We have a relatively green team and a checklist is one of the most...
“Use Two Hands!”

“Use Two Hands!”

I nearly dropped my digital scales this morning, I was juggling them with a bag of flour and in my head, my father’s voice was chiding me to “USE TWO HANDS!”. I then gave myself a good chide as that is the piece of advice I hand out most often to...
Online meetings

Online meetings

Most of us have been involved in an online meeting and they can tend toward the unremarkable end of the (not usually remarkable) meeting scale. The upheaval we are all going through at the moment means we need to up our online meeting game, the trouble is, there are...