How are you doing?

How are you doing?

How are you doing? A difficult question to answer, sometimes, another point of view is helpful. Brexit and the pandemic have stretched teams to the limit, the urgent often being prioritised over the important. Things like stock control, mystery shopping, bartender...
Party Rules

Party Rules

A few years ago I was headed to a party and as a friend’s place was on the way, I offered to pick them up. The party started at 8, when I asked what time I should swing by, he said 7:30. When I asked why so early (this was very abnormal behaviour to me at the...
Checklists ✅

Checklists ✅

The inside of our new pub has been open for a week and with the whirlwind that comes with any opening abating slightly, it is now time to come back to one of my favourite topics, that of checklists. We have a relatively green team and a checklist is one of the most...
Box Breathing

Box Breathing

It has been hectic in Ruckusland of late, lots of changes and life is a little more complicated than usual – turns out adding “open a pub” to your to-do list comes with a rather impressive number of subtasks. Over the last couple of years, I have...