by Hannah Nightingale | Jun 28, 2021 | Managing, Tips & Tricks
If you ever wondered how a waiter can take a large order without writing it down, a waiter taking a large order without writing it down, led to the answer – an answer I found in Sönke Ahrens book, How to Take Smart Notes. The story goes that in the 1920s, the...
by Hannah Nightingale | Jun 21, 2021 | Managing, Tips & Tricks
Some days you don’t feel like showing up. Even when you are not trying to change the world, the effort needed to get the everyday things done can feel overwhelming. It happens to all of us, and when it does, it can be worth looking at approaching things from a...
by Hannah Nightingale | Jun 14, 2021 | Managing
With all the change happening in the world, some things haven’t changed. What won’t change, ever, is that choosing be in the hospitality business is choosing to be in the experience business. You can have delicious drinks and world class food (if you can...
by Hannah Nightingale | Jun 7, 2021 | Better Meetings, Managing, Tips & Tricks
It was a challenging week of challenging conversations for me. It prompted me to revisit a list I wrote while watching the TED talk given by Celeste Headlee, she posits that we have lost the balance between listening and talking and it certainly helped me today...
by Hannah Nightingale | May 24, 2021 | Managing
We have all been kids, some of us have kids, some of our kids have kids – bottom line, it is difficult being and also managing a child. After a bit of a family meltdown moment last night, I revisited a book called No Drama Discipline (in summary, Supernanny was...
by Hannah Nightingale | Apr 8, 2021 | Managing
We entered the pandemic named Barmetrix and we are emerging as Ruckus. As tempting as it is to say our name change came as a result of intense reflection over the last year, the truth is that the first lockdown announcement and our intended launch date collided. As...
