Featured
Consistently inconsistent
The enforced stop that was the pandemic meant that life inertia was halted for a lot of people, giving space for reviews of all sorts of things that may never have had air in the "normal" run of things. Behaviours changed, stopped, or new ones appeared in accordance...
What is the best use of my time right now?
It feels like, over the last couple of months, our previously adult businesses have regressed to toddlerhood - both requiring close supervision and producing an endless amount of todos, or rather, "should have been done alreadys" - and have found myself floundering...
Environment Design
I met with a friend this week who wants to lose a few pounds for an impending poolside holiday with skinny people, we discussed a few ideas before settling on strategy of fasting and faster dog walking. To her credit, she started...
Premortem
After many years of advising our clients in the running of their operations, we took the plunge (I maintain I was pushed) last year and took on a country pub of our own. We are proud to say that the Ostrich in Castle Acre is now just about, almost, nearly finished and...
Increase staff engagement and service levels.
A recent KAM Media report (Merging People & Tech) came back with some findings that would come as no surprise to most operators. Almost two thirds of staff reported they are enjoying hospitality less than they were pre-pandemic and almost the same number admitting...
How many emails do you have in your inbox?
How many emails do you have in your inbox? I have precisely zero. A few years ago, I thought I was good at keeping on top of my emails, there were usually between 30 and 50 emails in my inbox that I intended to do something about. Eventually. About that time, I...
