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Environment Design

I met with a friend this week who wants to lose a few pounds for an impending poolside holiday with skinny people, we discussed a few ideas before settling on strategy of fasting and faster dog walking. To her credit, she started...

Premortem

After many years of advising our clients in the running of their operations, we took the plunge (I maintain I was pushed) last year and took on a country pub of our own. We are proud to say that the Ostrich in Castle Acre is now just about, almost, nearly finished and...

Increase staff engagement and service levels.

A recent KAM Media report (Merging People & Tech) came back with some findings that would come as no surprise to most operators. Almost two thirds of staff reported they are enjoying hospitality less than they were pre-pandemic and almost the same number admitting...
Environment Design

Environment Design

I met with a friend this week who wants to lose a few pounds for an impending poolside holiday with skinny people, we discussed a few ideas before settling on strategy of fasting and faster dog walking. To her credit, she started...

read more
Premortem

Premortem

After many years of advising our clients in the running of their operations, we took the plunge (I maintain I was pushed) last year and took on a country pub of our own. We are proud to say that the Ostrich in Castle Acre is now just about, almost, nearly finished and...

read more

Increase staff engagement and service levels.

A recent KAM Media report (Merging People & Tech) came back with some findings that would come as no surprise to most operators. Almost two thirds of staff reported they are enjoying hospitality less than they were pre-pandemic and almost the same number admitting...

read more
How many emails do you have in your inbox?

How many emails do you have in your inbox?

How many emails do you have in your inbox? I have precisely zero.  A few years ago, I thought I was good at keeping on top of my emails, there were usually between 30 and 50 emails in my inbox that I intended to do something about. Eventually. About that time, I...

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How are you doing?

How are you doing?

How are you doing? A difficult question to answer, sometimes, another point of view is helpful. Brexit and the pandemic have stretched teams to the limit, the urgent often being prioritised over the important. Things like stock control, mystery shopping, bartender...

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Party Rules

Party Rules

A few years ago I was headed to a party and as a friend's place was on the way, I offered to pick them up. The party started at 8, when I asked what time I should swing by, he said 7:30. When I asked why so early (this was very abnormal behaviour to me at the time),...

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